Training@ANU

This workshop is designed for professional staff level 5 – 8.

• The fundamentals of best practice customer service


• Identifying our customers and stakeholders and the most effective way to support them


• Understand what influences customer service expectations and why expectations differ


• Establishing a customer service mindset


• Identifying difficult customer behaviours and develop effective ways of to manage


• Understand how to resolve conflict to effectively de-escalate difficult situations

$240 per participant

The following charges will apply for non-attendance at a workshop with cost unless the registrant nominates a colleague (who meets the eligibility criteria for the course) to attend in their place.

1. Notification of cancellation received within 0 – 5 working days of the course date will incur a charge equivalent to 100% of course fees


2. Notification of cancellation received within 6 – 10 working days of the course date will incur a charge equivalent to 50% of course fees

Please note for non-attendance due to illness or caring responsibilities, reasonable evidence will be required to waive the non-attendance fee.