Training@ANU

This workshop is designed for academic and professional supervisors; Academic Level A – D & Professional Level 5 – SM1.

• The fundamentals of best practice customer service


• Establishing a customer service mindset for staff


• Clearly defining outstanding service for staff


• Identifying obstacles to delivering outstanding service


• Aligning resources to optimize service delivery


• Identifying the most effective way to support customers


• Empowering staff to deal with difficult customers and resolve conflict

$240 per participant

The following charges will apply for non-attendance at a workshop with cost unless the registrant nominates a colleague (who meets the eligibility criteria for the course) to attend in their place.

1. Notification of cancellation received within 0 – 5 working days of the course date will incur a charge equivalent to 100% of course fees


2. Notification of cancellation received within 6 – 10 working days of the course date will incur a charge equivalent to 50% of course fees

Please note for non-attendance due to illness or caring responsibilities, reasonable evidence will be required to waive the non-attendance fee.